Hotelia360 ("we", "us") respects your privacy. This policy explains what personal data we collect on hotelia360.com, why, on what legal basis, how long we keep it and the rights you have under the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek law 4624/2019.
Who we are
Hotelia360, Geronimaki 27, 71306 Heraklion, Crete, Greece. Email: info@hotelia360.com. Phone: +30 2811 216 000. We are the data controller for the processing described here.
What we collect and why
Contact and strategy-call requests
When you submit the form on our contact page we collect the details you enter: name, work email, hotel or company, phone (optional), role, property size, country, topics of interest and your message. We also record the time of submission, your IP address and browser user agent for security and abuse prevention.
Purpose: to respond to your request, prepare for and hold the call, and send you the follow-up plan you asked for. Legal basis: your consent (Art. 6(1)(a) GDPR), given by ticking the consent box, and our legitimate interest in responding to business enquiries (Art. 6(1)(f)). Retention: 24 months from our last contact, or until you ask us to delete it, unless we enter into a contract, in which case the data becomes part of the client file.
Server logs
Our hosting provider records standard access logs (IP address, requested page, timestamp, referrer, user agent) to operate and secure the site. Legal basis: legitimate interest (Art. 6(1)(f)). Retention: up to 30 days.
Cookies and analytics
The site does not set marketing or tracking cookies and does not load third-party advertising scripts. Fonts and all assets are served from our own domain. If we introduce analytics in the future, we will use a privacy-preserving tool or ask for your consent first, and update this policy.
Who receives your data
- Our web hosting provider, which stores the website and processes form submissions on our behalf under a data-processing agreement, within the European Union.
- Our email provider, which delivers the contact request to our mailbox.
- No data is sold or shared with third parties for their own marketing.
We do not transfer personal data outside the European Economic Area for the processing described here.
Your rights
You have the right to access, rectify or erase your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time without affecting the lawfulness of processing before withdrawal. To exercise any right, email info@hotelia360.com. We respond within one month.
You also have the right to lodge a complaint with the Hellenic Data Protection Authority (dpa.gr), Kifissias 1-3, 115 23 Athens, or with the supervisory authority of your country of residence.
Security
The site is served over HTTPS. Form submissions are validated, rate-limited and transmitted encrypted. Access to the mailbox that receives requests is restricted to the people who handle them.
Links to other sites
Our site links to third-party sites such as LinkedIn and Instagram. Their privacy policies apply once you leave hotelia360.com.
Changes
We may update this policy as the site evolves. The date at the top shows the latest revision. Material changes will be highlighted on this page.