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How we work

Success in a hotel is not luck. It is a plan.

We approach every property with a structured method, professional tools and clear financial criteria for success. Six phases take a hotel from diagnosis to a commercial engine that runs every day of the season and reports live.

  1. 01

    Analysis & strategic planning

    We assess the property: type, size, location, potential. Market and competitor analysis, then realistic revenue and profitability targets adjusted for seasonality.

    You provide
    Property data, current performance, access to systems.
    We deliver
    Budget forecast, revenue targets, competitive benchmark, engagement plan.
  2. 02

    Hotel identity & operating model

    We define the concept and positioning, then the cost model behind it: staffing, food and supplies by occupancy level, and a month-by-month operating plan for the season.

    You provide
    Brand preferences, operational constraints, target markets.
    We deliver
    Concept definition, departmental cost plan, seasonal operating calendar.
  3. 03

    Technology & connectivity

    PMS, channel manager, booking engine and reporting connected and configured. Availability and rates flow to every channel automatically; data flows back to the dashboard.

    You provide
    System access, technical requirements.
    We deliver
    Integrated stack, automated distribution, live data feed.
  4. 04

    Digital presence & direct channel

    Website and booking engine tuned for conversion, search and metasearch presence, content and campaigns designed to bring bookings directly to the hotel.

    You provide
    Brand assets, photography, approvals.
    We deliver
    Conversion-ready direct channel, search presence, campaign plan.
  5. 05

    Sales, pricing & channel operation

    Daily pricing and availability decisions, OTA profile management, promotions and parity, tour operator contracts. The commercial engine runs every day of the season.

    You provide
    Booking policies, commercial guardrails.
    We deliver
    Daily rate and channel execution, promotion management, contract review.
  6. 06

    Performance monitoring & review

    Live dashboard, AI briefings and a monthly review of occupancy, ADR, RevPAR, cost lines and GOP against budget. Targets are refined on evidence, every month.

    You provide
    Operating data and reports as they are produced.
    We deliver
    Live performance view, monthly report, decisions and next actions.

Division of responsibility

Who does what.

Clear lines make the engagement work. Guests never notice a change of hands; owners notice the numbers.

Your team keeps the hotel

  • Reception, check-in and guest communication
  • Housekeeping, breakfast and F&B service
  • Staff, keys, maintenance, the daily operation
  • Guest relationships before, during and after the stay

Hotelia360 keeps the numbers

  • Rates, availability and restrictions in every channel
  • OTA profiles, promotions, parity and contracts
  • Direct channel: website, search, metasearch, campaigns
  • Cost model, budget variance, live dashboard and monthly review

Bookings and revenue are yours. Reservations are made in the hotel's name and money is collected by the owner. We never intermediate the funds.

No lock-in. Engagements end with 60 days notice and no penalty. We expect to earn the next season, not to contract it.

People decide. AI agents analyse, forecast and recommend. Every pricing, cost or contract decision is taken by a person.

FAQ

Straight answers.

Everything owners ask before we start. If your question is not here, ask us directly.

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01How does an engagement with Hotelia360 start?
With a free assessment of your property. We look at the type, location, target market and potential of the hotel, review your current performance and distribution, and come back with a tailored plan, a budget forecast and a proposal for working together.
02How is Hotelia360 paid?
Engagements combine a one-off setup phase, a monthly retainer sized to the scope of work, and in some models a performance component linked to confirmed bookings or revenue. We agree the structure with you before anything starts, and it is always tied to results you can measure.
03What does the setup phase include?
Analysis and target setting, the connection of PMS, channel manager and booking engine, configuration of every platform, optimisation of your OTA profiles and Google Business Profile, and where needed a website and photography refresh so the direct channel converts.
04We already have a website and OTA listings. What happens to them?
We assess what you have and build on it. Nothing that works is thrown away; it is upgraded and integrated into one coherent distribution and reporting system.
05Which platforms do you manage?
Booking.com, Expedia, Airbnb, Agoda, VRBO, Google Hotels, Hotelbeds and other wholesalers, plus tour operator contracts where they matter to you. Rates, availability, content, policies and promotions are all handled through your channel manager.
06Who answers guests and booking requests?
In a commercial engagement, guest communication stays with the hotel and its team: we provide and run the systems and channels without stepping between you and your guests. Under full management, our team handles it as part of running the property.
07Who runs the daily operation of the hotel?
That is your choice. Many owners keep operations in-house and use us for the commercial and financial layer. Under Hotel Management 360 we take the property on in full: staffing and supervision, reception, housekeeping and supplies, food and beverage, budgeting and P&L oversight, alongside pricing, distribution and reporting. We scope it with you before we start.
08Will I see how the property is performing?
Yes. You get access to the Hotelia360 Live dashboard with occupancy, ADR, RevPAR, cost lines and GOP versus budget, plus AI briefings and a monthly review with recommendations.
09Do you handle marketing as well?
Yes: search and Google Business Profile, Google Hotel Ads, Google and Meta campaigns, social media and content. Everything is measured on bookings and contribution, not on impressions.
10Who owns the bookings and the revenue?
You do. Bookings are made in the name of the hotel and revenue is collected by the owner. Hotelia360 never intermediates the money.
11Is there a long-term commitment?
No lock-in. Engagements can be ended with 60 days notice and no penalty.
12Do the AI agents make decisions on their own?
No. The agents analyse, forecast, flag and recommend. Every decision about pricing, cost or contracts is taken by a person, either your team or ours, and nothing is executed automatically. See our AI disclaimer for the full principles.

Strategy call

Ready to see what your hotel is really earning?

A 45-minute strategy call. We look at your numbers, your channel mix and your direct-booking funnel, and tell you where the profit is hiding. No slides, no obligation.

Book a strategy callCall +30 2811 216 000

We reply within one business day. Conversations in English or Greek.

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